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07/14/2015
I wanted to share an experience I had with three sales women at my local shopping mall. Four weeks ago, I walked into a quaint boutique to purchase "hair" accessories to wear in my niece's wedding. The sales girls were extremely helpful and knowledgeable about fashion. They assisted me in picking out several hair clips and told me to return what did not work. I purchased six.
Two weeks later after the wedding, I went to the same store to return the five unused hair clips and kept the one I wore. The sales women remembered me. When I received my "credit" receipt for the return, it was the same amount as my original "debit" receipt. I knew this couldn't be correct as I had kept an $18 hair clip. I didn't say anything at the time, but went home to investigate and realized the one I kept was never charged.
About one week later, I returned to the store with the hair clip and the same three 20-something sales girls were there and once again remembered me. When I told them what had happened, and that I was there to purchase the item I was never charged for, you would have had to pick them up off the floor. They could not believe I had come back to buy the item, and questioned me as to why in the world would I have returned. I was so shocked by their reaction and looked all three dead straight in the face and told them I would expect NOTHING LESS from all of them. What I took from this experience was not what I did, but their reaction! I hope in some small way this was more of a lesson for them should they be in the same situation! I was taught these values by my parents as a small child. At 54, I am sad by the reaction of the sales staff. My behavior should be the norm and not the exception.
Keep up the good work, your words and advice keep me encouraged!
Nancy
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