When someone suffers a loss, you should never say that you know how they feel. You don't.

Everyone is different in how they grieve. Someone may have had a bad relationship with their loved one and be full of regrets. They may feel very angry. Others are more at peace with it and know that their loved one had a good full life. 

When I am with the family members of my end of life patients, I give emotional support and the families talk about their loved one's life. They talk about what they did when they were healthy. They share some very fond memories and it helps them a lot. Sometimes people just need someone to listen and care about what they are saying. 

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